Every MISSMAYA garment is designed with a flattering silhouette and comfortable fit in mind. To help you choose the best size, you will find a size guide on each product page tailored to that specific garment.

We recommend checking both the garment measurements and our size recommendations before ordering. You can also find the model’s height and size on each product page for a better indication of fit and length.

Most of our garments are produced in New Delhi, India. We work closely with our manufacturers there and visit them several times a year to ensure high quality standards and good working conditions.

MISSMAYA’s founder and designer, Ritu, has close family ties to the factory and speaks with the team on a weekly basis. This close collaboration allows us to continuously refine our products and make improvements throughout the production process.

Some garments are also produced in Guangzhou, China, at a small-scale factory chosen for its high-quality craftsmanship and production standards.

Our customer service team is available Monday to Friday, 7:30 AM to 3:30 PM (CET). We aim to respond to all enquiries within 72 hours, though you will often hear from us sooner.

For quicker assistance, please use the live chat in the bottom right corner of our website. During weekends, you can also reach us on Instagram at @missmayanorway.

Yes, MISSMAYA has a boutique at our headquarters in Tollbugata 70, 3044 Drammen, Norway.

Opening hours:
Monday to Friday, 10 AM – 4 PM (CET).

You can also find MISSMAYA at selected retailers across Norway.

You can find MISSMAYA on Instagram, TikTok, Facebook and LinkedIn.

We love seeing how you style your MISSMAYA pieces, so feel free to share your looks and tag us at @missmayanorway.

We ship from our warehouse in Drammen, close to Oslo in Norway.

All items shipped from our warehouse should arrive to you within 2-6 business days if you live in Norway. You can also come and pick up the item(s) at our location at Tollbugata 70 in Drammen if you have the opportunity and wish to do so. Please note that our entrance door faces Neumanns gate in a brick building. Your package can be collected on weekdays between 10 AM - 3 PM. Welcome!

The shipping cost is NOK 89 for all our customers in Norway.

If you, for any reason, do not receive your package, please feel free to contact us at kundeservice@missmaya.no and we will find a solution to the issue.

This should certainly not happen - so we need to fix this!

Please contact us at kundeservice@missmaya.no, so that we can so we can rectify the error.

We offer Posten/Bring Package to Mailbox with tracking and Posten/Bring Package to Pickup Point with tracking. If you want to track the package on its way to you, you can find the tracking number in the delivery confirmation email you received from us. Go to Posten (click on the link) and enter the tracking number.

If you choose Package to mailbox, please ensure that the mailbox is well labeled with your name and has enough space for the package so that Posten/Bring can place it in your mailbox. If they are unable to deliver it to your mailbox, you will need to pick it up at your designated pickup point.

As soon as you place an order you will receive the order confirmation on your e-mail. Once we pack your order you then will recieve a new e-mail with a tracking number so you can follow your shipment. Remember to check the spam folder.

If you for some reason don't recieve an e-mail from us, you can contact us at kundeservice@missmaya.no.

It's easy! Follow these steps to make a return/exchange:

1. If you'd like to exchange the product, follow these steps:

• Place a new order for the item you want instead.
• Return the unwanted item to us.
• When you choose to exchange, we cover the return postage costs when using our return label.
• For returns, a shipping fee of kr 99,- will be deducted from the refunded order amount.

This ensures a smooth exchange process for you. If you have any questions or need assistance, feel free to contact us.

2. To create the return label, visit bring.no/retur and enter the return code "MISSMAYARETUR". We strongly recommend using our return label for the easiest tracking and refund process. This ensures a seamless return experience. If you encounter any issues or have questions, don't hesitate to reach out to us.

3. Thoughtfully pack the items you want to return, along with the completed return form. You can use the MISSMAYA bag you received from us or another secure packaging. Affix the return label to the package and drop it off at your nearest Posten/Bring location. Remember to request a receipt to track the package's journey back to us. If you have any questions or need assistance, feel free to contact us. Your satisfaction is important to us, and we are here to help make the return process smooth.

4. Please be aware that it may take up to 3 weeks for Posten/Bring to deliver the returned item to our warehouse. Once we have received and processed the return, the refund process will commence. Refunds will be issued within 2-8 business days after we have confirmed the reception of the item. If you have any concerns or inquiries about your return, feel free to reach out to us. We appreciate your patience and cooperation throughout this process.

NOK 99,- for return if you use the return label you print here: bring.no/retur/ (click the link)

Want free return for an exchange? Then place a new order in the online store before returning the item(s). Write the new order number and request free return in the comments section of the return form.

Yes! At MISSMAYA you can exchange the same product for a different color/size, or for an entirely different product.

Place a new order for the product you want on the website and return the product you don't want to us.

Once the return is received and approved for a refund by us, it will typically take 2-8 business days before the money is refunded to your account.

Want free return for an exchange? Then place a new order in the online store before returning the item(s). Write the new order number and request free return in the comments section of the return form.

At MISSMAYA, you have a 14-day right of withdrawal.

The right of withdrawal allows the consumer an unconditional right to withdraw from the agreement by notifying the seller within 14 days after the consumer received the entire item and information required under the Consumer Right of

Withdrawal Act Chapter 3 has been received in the prescribed manner, including the withdrawal form. The right of withdrawal expires no later than three months after receiving the item or after one year if information about the right of withdrawal has not been provided. The deadline is considered met if the notification is sent before the deadline expires and in a manner that is reasonable under the circumstances.

In the notification, the consumer must inform how the item will be returned. When using the right of withdrawal, both parties' obligations to fulfill the agreement are waived. If any of the parties have fulfilled all or parts of the agreement, a refund shall take place. The consumer must return the item within a reasonable time. This applies even if the consumer has not received what he or she is entitled to be returned from the seller. The seller is obliged to refund what the consumer has paid within 14 days from the day the seller receives the item or the pickup note, or the item is made available. If you have a postal giro account or bank account, please provide the account number.

Exceptions and limitations to the right of withdrawal:

The right of withdrawal does not apply if the item cannot be returned in approximately the same condition and quantity, and the damage or deterioration is due to negligence or lack of care on the part of the buyer.

The item must be unused and in the same condition as when you received it; all tags and price labels must still be attached.

Items with makeup stains and odors are not considered to be in the original condition and unfortunately cannot be returned.

An item without original packaging/shoe boxes, tags, or with odors/stains will be considered used, and MISSMAYA reserves the right not to refund the amount.